One topic that has been coming up regularly in my recent client discussions has been the need to adjust our negotiations for the current online environment. The fact that face-to-face conversations have been restricted, and will continue to be restricted to …

Negotiation is one of the most commonly used skills of anyone in business. From negotiating roles and responsibilities with staff to supply agreements to customer contracts, negotiations are at the heart of almost every corporate interaction. Despite the importance of this …

In a world of social distancing, many commercial disputes which would ordinarily be mediated face-to-face need a new solution. Many mediators have been finding that clients have postponed their mediations. Partly, this is because people just have other things on their …

It has been said that the biggest problem with preparing for negotiations is not faulty preparation but the absence of preparation at all. Partly, this is possibly driven by the constant pace at which we rush through the work day and the …

In our digital world it is becoming more and more common to do business with people we have never met or even spoken to. This means of course that we are negotiating to get deals done in a situation where we …

Silence is a funny thing. It can often make us feel uncomfortable. When a silence is left in a conversation, it is normal for the people in that conversation to start feeling a little uncomfortable. Inevitably, one person will break the …