Your Service Guarantee – Why being Explicit is Recommended
“Quality is long remembered after price is forgotten” – Aldo Gucci
In the session, David talked us through why discovering client expectations upfront about service and quality is paramount; how lawyers can use a service guarantee to enable better client selection; why all client feedback is good feedback; and how a service guarantee can differentiate lawyers from their competitors.
If you would like to find out more about David Wells and the Voom Pricing service offering, head to Voom Pricing.
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